Q.  What's the difference between the "chemical dry cleaners" that we see advertised all the time, and CarpetMans' method?

A.  The two biggest differences are:

• Our cleaning solution is applied first, theirs is typically applied during the cleaning process.  
• We thoroughly rinse and extract the carpet with plenty of clean water taking as much soil and grime out as possible.  They sometimes extract but use very little water to achieve the fast dry times, and do not rinse the carpet. 

Q.  What about the cheap "per room" prices I see advertised?  How can they do it so cheap?

A.  If you look at the small print you will probably see that there are size limitations.  Some larger rooms would count as two or even three rooms.  There may be extra charges for "dual process" or pre-treatment and spotting. Generally, the lowest priced ones are bait and switch we have seen many of these come and go through the years . Some of the others simply rely on speed and upselling.  Many of our regular customers have tried these "specials" before and have told us it cost them more then we charged and they weren't happy with how it looked.  

Q.  Are your cleaning solutions safe for my kids and/or pets?

A.  Yes.  Although we pre-treat all of your carpets we use only a few ounces of actual concentrate in the typical home.  In fact you probably use more detergent in your washing machine then we use on a whole house full of carpet (no we don't use laundry detergent but our solution is similar and just as safe).  Because of the design of our system we don't have to rely on a lot of strong chemicals or detergents to clean well. 

Q.  What makes CarpetMan different then any other steam cleaning company?

A.  The fact that:

• We are family owned and operated.  When you call, you will talk with Joy, when one of us is in your home you know it will be either Joe, Sam or Little Joe.
• We've been in business since 1978 and have a vested interest in making you happy so when you or your friends are ready to have your carpets or furniture cleaned you'll call us.
• We strive to keep our prices affordable and yet offer uncompromising quality in our products and service.
• We are not limited to just one type of cleaning.  Although we know that hot water extraction is superior to any other method, we have several different cleaning systems to choose from, depending on your circumstances. 
• Our guarantee:  If you aren't happy with it you don't pay for it.

Q.  What if you clean my carpet and a spot comes back?

A.  It's simple.  You just call Joy and she'll send Joe out to redo it.  No problems, no hassle.

Q.  What can I do to help keep my carpets clean longer?

A.  Have a protectant applied after the carpets are cleaned.  This adds a layer of protection from spills and soil.  Vacuum the traffic areas as often as possible to help keep the loose dirt from working it's way deep into the carpet.  

Q.  Is it true that carpets get dirty faster after they are cleaned?

A.  They can.  If they are improperly cleaned, ie. using too much detergent or inferior detergents, leaving the carpets too wet and not rinsing the detergent out of the carpet, can result in soil attracting residue being left in the carpets.  Our specialty cleaning agents don't leave a sticky residue even if no rinsing were to take place.  Of course our cleaning tools thoroughly rinse and extract.

Q.  We have allergies will cleaning help?

A.  Absolutely!  Carpets actually help filter the air in your home.  You can see this in the soiled lines along drapes, walls and under doors.  These lines are from the air moving through your carpet and depositing soil and indoor pollutants.  This is actually a good thing because the allergens and pollutants are trapped in the carpet and not airborne.  When you thoroughly clean your carpet the pollutants and allergens in the carpet are extracted outside.   We can also apply a anti-allergen treatment that can reduce the levels of serious allergies, between cleanings, by 90% or more.  Vacuuming frequently with a hepa filtered vacuum will help to keep the allergens under control.

Q.  Does CarpetMan repair carpet too?

A.  Yes, we can repair, restretch or replace it.  Joe (the son) has been repairing and installing carpets and vinyl for over 15 years and is excellent at hiding seams and making repairs almost invisible.